Frequently Asked Questions (show all)

You may have some questions about Citrus Lane and our service. Check here first for some answers.

General Questions

What is Citrus Lane?

Signing Up

How do I join Citrus Lane?

I’ve signed up! What do my little one and I receive?

When will I get my first box?

Can I customize the content of the box?

This month’s box is sold out! Can I still place an order?

But I have more than one child! How do I get multiple boxes delivered each month?

Shipping

Do I have to pay for shipping? And when can I expect to receive my boxes?

How long does it take my Shop order to ship?

My Citrus Lane box seems to be taking some odd detours through places like Sparks, Nevada...

Where does Citrus Lane ship?

Can I change my shipping address?

I still haven’t received my package. Help!

Billing

When will I be billed? How do renewals work?

What if I need to change the credit card on file?

Gifting

Can I gift a Citrus Lane subscription?

I received a gift subscription, but then I lost the gift code. Help!

I received multiple gift subscriptions--can I redeem them all?

I’m an existing subscriber who received a gift subscription, but I don’t want to receive two boxes for my each month. Do I need to cancel before redeeming my gift?

How can I tell if my friend redeemed my gift?

Other

What is your cancellation policy?

What is your return policy?

I am a small manufacturer of baby products. How can I submit my product for evaluation?

I love the products in my box! If I want to purchase additional items from the box, where can I find them?

Can I put my subscription on pause?